Privacy Policy
This Privacy Policy outlines how MyRide Wallet collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this Privacy Policy.
Any information collected by the MyRide Wallet website, and the wallet system will only be used by MyRide Wallet, it's participating transit or subsidy partners and the third-party providers such as on-line operators or merchants within the MyRide Wallet ecosystem.
MyRide Wallet will use your information to send you confirmation of your purchase(s) and any payments made to merchants when using your digital wallet to pay for goods and services within the MyRide Wallet ecosystem.
We may share anonymized travel data—such as trip times, routes, and usage patterns—with transit agencies and partners to help improve public transportation services. This data does not include your name, contact information, or payment details.
If you enable location tracking in the app, we may use your location to help plan trips, show nearby transit options, or verify ride eligibility. Location data is stored securely and never shared without your consent. If you apply for subsidized rides, we may share limited personal information (such as income level or program enrollment status) with approved subsidy providers to verify your eligibility. This will only happen with your consent.
We may share anonymized or aggregated data with subsidy providers to help them monitor program performance, prevent fraud, and comply with reporting requirements.
MyRide Wallet shall not rent, sell or otherwise disclose your personal information to any third party other than it's authorized transit and subsidy partners orthe merchants or brands that participate within the MyRide Wallet ecosystem.
By utilizing the MyRide Wallet website and/or subscribing to any services offered by MyRide Wallet and/or the merchants, you expressly consent to MyRide Wallet utilizing your personal information for the purpose of providing the services and for billing and advertising purposes (unless you have opted out) and to other third parties where necessary, or to comply with any law or regulation, to prevent fraud or abuse, misuse or unauthorized use of the MyRide Wallet digital wallet and to protect MyRide Wallet's rights and those of its customers. MyRide Wallet may use your personal information to personalize your profile on MyRide Wallet's internal system.
MyRide Wallet may receive information about you from reliable third parties and add it to its database purely for payment or servicing third-party payment request for product sales or financial services purposes. MyRide Wallet shall ensure that such third parties operate a similar ethical policy in relation to your privacy.
You may receive invitations to buy goods and services or other related products, but you may unsubscribe from these invitations at any time.
MyRide Wallet will be sending wallet subscribers a variety of SMS or WhatsApp or in-app messages which include transaction information, wallet balance information and sales receipts. Should the recipient block these messages then MyRide Wallet shall not be liable to re-send these messages. The messages are not marketing material but may be notifications, authentications or information messages that relate to the payment in question.
Consent to Receive SMS Messages: By providing your mobile phone number and using our services, you expressly consent and agree to receive SMS text messages from MyRide Wallet for the following purposes:
Message Frequency: Message frequency varies based on your account activity and the services you use. You may receive up to 10 messages per day during active use, with typical usage resulting in 2-5 messages per week. Frequency may increase during periods of high account activity, system updates, or security events.
Message and Data Rates: Standard message and data rates may apply as determined by your mobile carrier. MyRide Wallet is not responsible for any charges incurred from your mobile carrier. By consenting to receive SMS messages, you acknowledge that your carrier may charge you for each message received.
Opt-Out Instructions: You can opt out of receiving non-essential SMS messages at any time by:
Important Note: Opting out of SMS messages may prevent you from receiving critical security alerts, transaction confirmations, and authentication codes necessary for account access and security. Some messages related to fraud prevention, account security, and legal compliance cannot be opted out of as they are essential for the safe operation of your account.
Help: For help or support regarding SMS messages, reply "HELP" to any message or contact us at support@bhadala.com.
1.1 By visiting our Site and/or registering as one of our subscribers, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy promise.
1.2 If we decide to change our privacy promise, we will post those changes to our website.
2.1 In order to provide the best level of service, we will collect information using the following methods:
3.1 We may use your information in the following ways:
4.1 The Site may contain links to websites operated by third parties, namely our Suppliers, ecosystem partners. MyRide Wallet does not accept liability or responsibility for those websites.
5.1 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
5.2 Where we have given you a password (or you have chosen one), you are responsible for keeping this password confidential. Do not share your password or account with anyone, and notify us immediately if you suspect unauthorized use.
5.3 Reasonable, appropriate security measures are adopted to protect your information from access by unauthorized persons.
5.4 While we maintain robust security programs and strive to do our best to protect your personal data, no system can be 100% secure. In the unlikely event of a data breach, we will notify you and any regulators as required by applicable law.
6.1 We may disclose your personal information in the following circumstances:
To our Suppliers, technology vendors, transit agencies, mobility partners (e.g., DDOT, SMART, MoGo, e-scooters) and approved subsidy partners (e.g., United Way Southeast Michigan, Detroit at Work) in order to secure a product or service where disclosure is necessary to enable us to process your order and/or provide you with a service.
Where required to do so by law or court order.
To law enforcement or governmental authorities to prevent or investigate fraud, security breaches, or other unlawful activity.
Upon the merger, acquisition, or sale of the business, provided that the successor entity agrees to abide by this Privacy Policy.
To any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under our Terms and Conditions.
6.2 We may share anonymized or aggregated usage data with partners for service planning, performance monitoring, or marketing analyses. This data cannot be linked back to you personally.
6.3 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provided us without your consent.
While we respect your right to privacy, as a financial service provider, we are required to retain certain types of data for legal and compliance reasons. Specifically, financial transactions and any information related to these transactions must be retained for audit and legal obligations. However, users may request to delete other personal information such as profile images, contact details, and preferences not directly related to their transaction history.
You may at any time request access to your personal data by contacting MyRide Wallet. We reserve the right to ask you for proof of your identity and to charge you an administration fee.
You understand and agree that the use of the MyRide Wallet Digital Wallet and associated Services is at your own risk. MyRide Wallet, the RTA of Southeast Michigan, and any participating transit or subsidy partners, make no representation or guarantee that the use of the App and Services will yield the results intended by you. MyRide Wallet and its technology supplier makes no warranty that the service will be uninterrupted, timely or secure and/or error free. No advice or information obtained from MyRide Wallet, its employees, consultants, representatives and partners, whether oral or written shall create or be construed as a warranty.
MyRide Wallet, its technology providers, transit agencies, subsidy partners, and affiliated personnel shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the MyRide Digital Wallet and associated Services, including but not limited to transaction delays, fare miscalculations, loss of data, unauthorized access, or issues with third-party mobility providers.
In no event shall MyRide Wallet’s total liability to you for any and all claims, damages, or losses exceed the equivalent of any unused wallet balance or ride credits in your account at the time of claim.
Any dispute arising under this Privacy Policy shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to the use of the MyRide Wallet service shall be brought exclusively in the state or federal courts located in Wayne County, Michigan, unless otherwise required by law. You consent to the jurisdiction and venue of such courts.
This MyRide Wallet Privacy Policy may be changed without notice from time to time in order to comply with legal or business requirements. Any changes to this policy will be posted on this website and will become effective immediately upon posting.
Additional terms and conditions may apply to specific portions of the website or to products and services available on or through the website. In the event of a conflict between these Terms of Use and any additional terms, the additional terms will control.
