Frequently Asked Questions
Find answers to common questions about MyRide Wallet, the digital transit solution for the Detroit metropolitan area. Our platform integrates DDOT, SMART and MoGo services to provide seamless public transportation access.
MyRide Wallet is a comprehensive digital transit wallet application that unifies public transportation access across multiple transit agencies in the Detroit metropolitan area, including DDOT, SMART, and MoGo services.
You can register by downloading our mobile app or visiting our website. You'll need to provide basic information like your name, email, and phone number. After registration, you'll receive a verification code to activate your account.
Yes, creating a MyRide Wallet account is completely free. You only pay for the transit passes and services you purchase through the app.
For the pilot program, participants are primarily job seekers who are transportation insecure, recruited by United Way. Eligible participants will be invited by United Way to join the program.
Riders will be invited by United Way to participate in the pilot. Once invited, you will receive an invite email with the proper links to download the app from App Store (for iOS users) or Play Store (for Android users). The invite email also contains temporary login information that you can use to access the app. You can update the password after your first successful login.
The pilot program features a dual wallet system where participants have both a Personal Wallet (funded by yourself) and a Subsidy Wallet (funded by United Way). This allows you to combine personal funds with subsidy balances, with options for cash payments and access to cost-saving features like longer period passes with subsidy funds.
To register, you'll need a valid email address, phone number, and basic personal information. Some services may require additional verification documents.
Click "Forgot Password" on the login screen, enter your email address, and follow the instructions sent to your email to reset your password.
Yes, you can update most account information through your profile settings. Some changes may require verification for security purposes.
You have two main ways to fund your wallet(s):
The minimum load amount is $5, and the maximum is $200 per transaction. Your wallet can hold up to $500 at any time.
Refunds are available for unused balances. Contact our support team with your request, and refunds will be processed back to your original payment method within 5-7 business days.
Please confirm and check if the money has actually left your bank account. If the funds have left your bank account and are not reflecting in your wallet, please send us an email at support@bhadala.com or call (313) 435 2880 to have your issue resolved.
Yes, the app allows you to view your account balance(s). You can also see your active passes and any purchased passes that have not yet been activated. The app will indicate when a pass will expire and how many passes are currently active.
You can purchase DDOT, SMART, and Dart (Regional) passes with the MyRide Wallet app. Various types of fares and passes are available, including different period passes (e.g., 4-hour, 24-hour, 7-day, 31-day, weekly, monthly) and reduced fares. You can purchase multiple fares at once.
To purchase and use a pass, follow these steps:
Yes, the MyRide Wallet supports reduced fares for eligible individuals, such as seniors, ADA-eligible travelers, Medicare card holders, high school students, and youth.
You will have to independently apply to DDOT and SMART to be admitted into their reduced fare program. Once accepted, you will see reduced fare passes in the MyRide Wallet app.
Note: United Way team will help you navigate this process of applying for reduced fare programs. Approach United Way for help if you are uncertain on how to apply for the reduced fare program(s).
We accept major credit and debit cards (Visa, Mastercard, American Express) and bank transfers.
Yes, all payment information is encrypted and processed through PCI-DSS compliant systems. We never store your complete card details on our servers.
We use industry-standard encryption and security measures to protect your data. All information is stored securely and access is restricted to authorized personnel only.
We only share information with transit agencies and service providers within the MyRide Wallet ecosystem as necessary to provide services. We never sell your personal information.
Yes, MyRide Wallet is available for download from the Apple App Store or Google Play Store.
Your active passes work offline once downloaded. However, you'll need internet access to purchase new passes, reload your wallet, or check transaction history.
Ensure you are using the correct mobile/email and password you have set for your account. If you've forgotten your password, request a password reset and reset your password, then log in with the new password.
Check that your phone number is correct in your account settings and that you haven't blocked messages from our service. You can reply "START" to any previous message to re-enable notifications.
Try clearing your browser cache or refreshing the app. Ensure you have a stable internet connection and sufficient storage space on your device.
You can reach our support team at support@bhadala.com or call us at (313) 435 2880 during business hours (Monday-Friday, 8 AM - 6 PM EST).
Please include your account email, a description of the issue, any error messages you're seeing, and the device/browser you're using. This helps us resolve your issue faster.
Yes, phone support is available at (313) 435 2880 during business hours. For non-urgent matters, email support typically provides faster response times.
Yes, comprehensive user guides and video tutorials are available in the app's help section and on our website to help you make the most of MyRide Wallet.
